This online course consists of four modules on client engagement:

  1. Building Effective Working Relationships with Clients
  2. Building Further Engagement
  3. Effective Engagement with Aboriginal Clients
  4. Effective Engagement with Culturally and Linguistically Diverse Clients.

The modules are for mandatory reporters who, in the course of their work, come into contact with vulnerable children, young people and their families. Mandatory reporters are those who deliver health care, welfare, education, children’s services, residential services, or law enforcement, wholly or partly, to children and young people; or hold a management position in organisations which deliver such services.

Build your capacity and confidence to engage with your clients through these interactive modules which include work-based examples, activities and an opportunity to test your knowledge in a short quiz.

Module 1: Building Effective Working Relationships with Clients

Learn about the importance of client engagement and tips to engage children. Develop skills to build effective relationships with clients, including communication and Plain English skills.

Module 2 – Building Further Engagement

Learn about client, worker and organisational barriers to client engagement; strategies to use when working with challenging clients; and how to maintain client engagement.

Module 3 – Effective Engagement with Aboriginal Clients

Develop your cultural competency and skills to engage effectively with Aboriginal clients. Learn about the history of the Aboriginal people and its impact and ways to effectively engage with Aboriginal organisations and communities.

Module 4 – Effective Engagement with CALD Clients

Develop your cultural competency, knowledge and skills to engage effectively with culturally and linguistically diverse (CALD) clients. Learn about barriers faced by CALD clients, including language barriers and the impacts of migration, settlement and trauma. Discover practical strategies for working with CALD clients.
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